Frequently Asked Questions
Top Questions
What is the Minimum Order Quantity (MOQ)?
At ClayBag, we believe in the Small Batch Revolution. Unlike traditional manufacturers who require thousands of units, our curated platform allows startups to order premium merchandise at low MOQs, sometimes starting as low as 10-20 units depending on the product category.
Are the prices really discounted for small orders?
Yes. We've optimized our supply chain and vendor networks specifically for smaller batches. This allows us to pass enterprise-level discounts directly to founders and startups without the traditional "small-run" markup penalty.
Do you provide design help?
Absolutely. From vectorizing your logo to ensuring the exact Pantone match on a custom hoodie, our design team is available to assist you. Refer to our Design Assistance page for more info.
How long will my order take to arrive?
Standard production times range from 7 to 14 business days after final artwork approval, depending on the complexity of customization and order volume. Shipping generally takes an additional 3-5 business days.
How can I contact support?
You can reach our concierge support team at talk2us@claybag.com.