FAQs

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About Claybag

ClayBag.com is an online fair price store for all customised business essentials. We specialise in corporate brand merchandise and corporate gifting. We realise that startups and small businesses have a challenge in ordering small quantities of customised products. ClayBag is an answer to that. We give the most competitive prices even for small quantities and make the entire experience hassle free. 

Orders

Once you place your order, you will receive an order confirmation mail with your order details. Please check for any discrepancies and inform us immediately by calling us if it is urgent. You can reply to the same mail with any general queries you may have and we will revert to you ASAP.

Once your order is placed, it immediately goes into production and customisation to ensure quick deliveries. In case the product is not printed or customised as per your instructions, we can accommodate your request.

Typically, our designer will get in touch with you as soon as your order is received and discuss your design on the product. Once it is done, we will give you an estimate of the time for dispatch. As soon as the goods are dispatched you will get a mail with the tracking information. It’s as simple as that.

We are committed to give you the best quality product while keeping the prices competitive. In case of any defect in the product or quality related issues please inform us within 10 days of receiving the product. We will assist you to ensure your concern is addressed satisfactorily.

If you receive the product in a damaged condition, kindly share the images and product details immediately (within 24 hours), to help us identify the issue and provide you with a solution. We will do everything to keep you happy. 

ClayBag is essentially a B2B portal with option to buy in small quantities at reasonable prices. So we provide the option for customers to enter their GST number at the time of placing orders to get a GST invoice. All our prices mentioned on the online store are all inclusive. So you will have nothing extra to pay besides what is displayed against each product.

We do not have Cash On Delivery option as all our products are customised with your logo or your design. We only have a prepaid option for payment. The pricing we offer is very competitive and makes it unviable to offer COD which will significantly increase the cost of the product.

My Account

No. We offer a guest checkout option where you will not need to create an account. However creating an account comes with a host of benefits on an ongoing basis.

While we understand this will add to your already long list of usernames and passwords to remember, we offer a host of benefits through our loyalty program, for creating an account with ClayBag. Some of them are listed below.

  1. Earn 50 points for sign up with claybag.
  2. Earn 25 points for each successful referral.
  3. Earn 2 points on every purchase of Rs. 100 and multiples thereof.

We will be adding more new points programs on an ongoing basis.

Each time you cross 100 points you can request for a gift voucher of the same value and redeem it in your next purchase. This is an ongoing process. Going forward we plan to offer a lot of value adds and options to make every purchase valuable for money.

No. You can refer as many people as you want. You will earn 25 points on every successful referral. A successful referral is when your referred contact does a transaction on claybag.com

  • You will be able to check your order status through the “My Account” page.
  • You can also reorder from your previous orders.
  • Add products to the wishlist so that you can come back and buy one product at a time.
  • Manage your entire purchase.

Shipping & Delivery

Yes it is. We understand that last minute surprises in your pricing are an irritant and very misleading. So we have done away with that. We work with our shipping partners to give you the most competitive prices in shipping and include it in the product pricing.

Some of our products may be slightly higher in price because what we offer is an all inclusive price. No surprises whatsoever. Don’t you like it this way? Its hassle-free and stress-free too.

On Claybag.com all products are shipped free across India with an all incl. prices.

We have tied up with multiple logistics partners to ensure the fastest delivery in the best price across India. Usually most shipments reach all part of India within 2 to 5 days. All shipments are dispatched from Bangalore.

Yes we do. We don’t do anything that we don’t like ourselves in most other online stores. So when you check out you don’t see any additional costs. What you see is what you pay. All products come with FREE shipping across India.

As soon as your order is dispatched you will receive a communication with your product shipment details and the courier contact details. You can track the shipment. In case you do not receive the goods in the stipulated time, please reach out to us for assistance.

If the package is broken or damaged, please take a picture of the same and share it with us immediately. We will have a replacement sent to you as quickly as we can.

Orders

Once you place the order, we check for the artwork file to see if everything is in order and we will contact you in case we need any further details. If everything in the information is clear we just proceed with the work and ensure quick delivery for your order.

Yes it can be done. Please note that customisation is a tricky job and doesn’t have the same formula for every product. If you want to do a little more than what’s offered in the store front, do not hesitate to reach out to us. For a marginal difference in price we can accommodate your request. This additional increase in price can be paid offline.

It is very unlikely that you will ever face this situation. But in the rare occasion that you do feel disappointed, we assure you a 100% satisfaction guarantee. Tell us where we fell short and we will try to address the issue. If it still doesn’t work for you, simply send the product back to us and we will refund your money. Please ensure the product is not used. Our quality team will check the goods returned and within 7 days of receiving the goods, you will get a full refund of the payment.

Cancelling Orders

Yes. You can cancel the order but only if we haven’t started work on the customisation. Please call us or drop us a mail with your order details to cancel it. We will check with our backend team to see the status of the order and confirm the possibility. Once the customisation work starts, we won’t be able to cancel the order since the product will be of no use to us.

Any order that’s already in customisation cannot be cancelled. But in case we are able to cancel it, you will need to send us an email along with your original order confirmation email and mention the reason why you intend to cancel it. Our backend team will process the same and confirm back to you regarding the refund.

Pricing & Product Information

We are delighted to claim to be an online fair price store for all customised business essentials. As a startup ourselves we understand the limitation of pricing and finding the right source for small quantities. ClayBag was started to address this area and provide the finest in customised business essentials at truly fair prices. So you build your brand and create a positive impression while we bring the finest products to you at the most competitive prices.

We are focusing on providing the finest customisation options for small quantities aimed at StartUps and Small Businesses. Our effort is to ensure that the customisation is of a good quality and the price remains competitive while doing this. In case where the cost of customisation is high, we have a slightly higher Minimum Order Quantity to ensure you get the best Value for Money.

At ClayBag we aim to work with StartUps and Small Businesses to help them benefit from our collective buying. We pass on the maximum benefit to our customers. All the products come with 100% quality assurance and free customisation services. In some cases the prices may be really low but that’s because we have built economies of scale to be able to offer the products at these low prices. It’s all of you folks who make this possible.

In most cases we mention the branding space available. However in case we missed it, you can reach us through the chat option and get clarity on your queries. We will be happy to assist you.

All our products come with assured quality. In case of any defect in the product, we will have them replaced at our cost. We do not sell sub-standard products. We believe all our products will be used for you to build your brand. Keeping that in mind we do not compromise on quality. You will always receive a good quality product for the price you pay.

We have a clear size chart for all size based products. Since it is a customised product, we cant replace it as we wont be able to use it elsewhere. We strongly recommend you use the size guide for the apparel. For any further queries plz reach us through the chat option or through a call and we will assist you with your queries.

Designing My product

Like we said we focus on small businesses and startups and we believe time is precious. You can simply upload the artwork for the product and we will touch up the design to get the best results out. While we do what we know best, you can focus on your business instead of spending precious time designing it yourself. Alternately if you have your in-house designer, you can use the product specifications to see the space available for branding and create the design accordingly and send it to us. Either ways we believe your time is precious and you can use it in better ways.

We have a team of graphic designers who can help you with correcting the artwork given to make it print friendly. However we do not provide any creative design services at this point in time.

At the time of uploading the image file you will get options to see the files accepted for your artwork. Usually we can work on JPEG, PNG, CDR, AI or PSD file formats.

At this point in time we do not provide creative designing assistance. However we may have forums created for you to reach the right designers and take their assistance for your design jobs.